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G1 Gateway Undergoing Unscheduled Database Maintenance

Friday, July 24th, 2009

Our G1 gateway began experiencing issues sometime around 8:00 am CST today.  We did not become aware of the issue until 10:30 this morning, and once we knew there was a problem we began taking the necessary steps to fix it.   Apparently there was a database error in the gateway that began causing all mail to be put into an unscanned queue and not processed.  The gateway is currently undergoing database maintenance, and should be back up and running within the hour.

We apologize for the inconvenience this has caused, and we thank you for choosing Purity Networks.

Database Maintenance Scheduled for Tonight

Thursday, April 30th, 2009

We have been seeing issues the past couple of days with some of our customers’ mail being bounced by an error that states:

Unable to deliver message to: domain.com Delivery failed for the following reason: (gateway IP)  responded with failure: 451 Message failed”

What is happening is that the antispam engine on our gateway is being bogged down when there is a heavy load of incoming messages.  We typically see this when there is a quirk in the backend database.  This is why we will be performing database mnaintenance on all of our gateways tonight around 11:59 PM CST.  During this time, our gateways will not be processing messages.  Once the maintenance is complete, operations should be back to normal, and these errors should be resolved.

We apologize for any inconvenience.  If you have any questions or concerns, please feel free to drop us a line at support@purity.net

Quarantine and Account Manager Available

Wednesday, March 19th, 2008

Disk maintenance on cleveland has completed and both systems are now available.  We apologize for the inconvenience and thank you for your patience.

Quarantine System/Account Manager Unavailable

Wednesday, March 19th, 2008

The quarantine system (http://www.protectedmail.net) and account manager (http://manage.easyantispam.com/) are currently unavailable.  The server these systems are on is currently undergoing emergency disk maintenance.

Database Maintenance on MF1 and MF2

Wednesday, March 19th, 2008

We need to run a database check on MF1 and MF2 today.  This may cause some messages to be delayed, but no mail will be lost.

We will post again when this is completed.

Protectedmail.net Maintenance Complete

Wednesday, October 3rd, 2007

Protectedmail.net maintenance is complete.

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Purity Networks, Inc.
1651 Linden Park Ln
Aurora, IL 60504

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