We are currently performing emergency database maintenance on the G1 gateway to repair a corrupted user database.  We estimate a total time for repair of 30-60 minutes.  During a portion of this time SMTP services on G1 will be disabled.  Sending servers will queue the mail until services are restored and will deliver at that time.

MF2 is currently undergoing emergency user database maintenance to help improve performance on the gateway.  During this time mail services are stopped and mail will queue on sending servers, to be delivered normally within 4 hours based upon retry settings at the sender.

Emergency maintenance is expected to take approximately 30 minutes.

UPDATE: Maintenance complete @ 0243

Mail is temporarily being deferred on G1 (g1.ijnet.net) due to the user list index being corrupted.  We are currently rebuilding the index and expect service to be restored shortly.

Mail being temporarily deferred means that the gateway is responding to SMTP requests, but rather than accepting messages is responding with a 451 error to the sending server, asking the server to try again shortly.  Once the user list is rebuilt and mail is being accepted again, senders will be free to retry to deliver mail that was deferred.  No mail will be lost from this issue.

UPDATE: Service has been restored as of 8:30am central US time.

Due to a hard drive failure in the RAID array on MF1, we have replaced the drive and the array is now rebuilding. We are monitoring the rebuild and expect it to complete within the next 8-10 hours. There should be very little customer impact related to this emergency repair, though there may be brief periods where the gateway is unable to respond to SMTP requests. These outages should be brief and infrequent.

Our G1 gateway has completed database maintenance, and normal mail flow has resumed.

Our G1 gateway began experiencing issues sometime around 8:00 am CST today.  We did not become aware of the issue until 10:30 this morning, and once we knew there was a problem we began taking the necessary steps to fix it.   Apparently there was a database error in the gateway that began causing all mail to be put into an unscanned queue and not processed.  The gateway is currently undergoing database maintenance, and should be back up and running within the hour.

We apologize for the inconvenience this has caused, and we thank you for choosing Purity Networks.