We’re in the process of developing a new account type that will be replacing the DomainProtect and ServerProtect accounts.  We haven’t settled on a name yet, but I’m going to describe how it will work here in hopes of getting some feedback. For existing customers that have ServerProtect and DomainProtect accounts you will continue to be able to use those accounts if you prefer. We’ll also be able to migrate you to the new account type.

Essentially, the new account type will work very similarly to the DomainProtect and ServerProtect accounts in that it will be based on a usage-based pricing model. Instead of having to choose between a single domain or a single server account, however, you’ll be able to simply choose the base number of messages you want included in your account. You’ll be able to add as many mail servers and domains as you need. It will all be about the number of messages that you use.

On another note, you may have noticed that the last couple of months of reports are showing negative numbers on the last day of the month. We’re aware of the issue and are working on a fix for next month. This issue was due to a bug in our processing of statistics data on the last day of the month, but we know what the issue is and are working to correct it now.

Please note that as of March 1, 2011, we have updated the way we capture and store reporting data to allow for more flexibility and more feature-rich reporting. At this time, you will not notice a change in the reports we present to you, though you will likely notice that they are a lot faster than they used to be.

Please let us know if you run into any issues with reporting data not working properly.

Due to a previously unrecognized bug in our reporting system we regret to say that reporting data for domains on the MF2 gateway will be missing from 10-12-2010 through 10-20-2010. This issue has been corrected and will not be an issue going forward.

Just a quick note to let everyone know that we’ve made some visual changes to the ReportCenter functionality of our Account Manager, making the graphs quite a bit easier to decipher as well as better color coding.

Over the next few weeks you’ll see some more changes, most notably behind the scenes with the report data itself.  We’re working on expanding the data that we capture and have available for reporting as well as fixing some issues with the data that we’re gathering currently.  We’ll likely also be adding some additional graphs and reports to the ReportCenter.

Have ideas for data you’d like to see, or different ways to present data?  Comment on this post or email us at support@purity.net so that we can take the ideas and suggestions into account as we build out new reporting features.

We have decided to reject RBL messages before the SMTP greeting, in an effort to reduce system load.  We are noticing a higher than usual amount of dictionary attacks which seem to be causing our concurrent connection limits to be exceeded.  What this means for you is that there will no longer be RBL messages included in the traffic reports for your domains, and you will see a significant drop in message counts.

If you have any questions, feel free to drop a line to support@easyantispam.com

We had a couple people contact us with concerns about their number of messages and I just wanted to clarify a couple of things.

If you’re looking at your reporting and seeing a large spike on the last day of each month, this is a known issue.  The report data that we get from the MailFoundry appliances has a bug in it when sending daily reports in that it sends the complete month’s data on the last day instead of just the daily totals for that day.  Until this bug is fixed we will simply be discarding the last day of the month from the totals we use for overage billing. To see what type of totals you generated for March, for example, set the end date to March 30th.

The second issue is in the “totals over time” graph in the bottom right.  These numbers are WAY out of whack.  This is a bug on OUR end, not MailFoundry’s.  I’m trying to track it down and get those numbers fixed, but in the meantime, please ignore those numbers.  The easiest way to total up your usage is to total up the slices of the pie chart in the upper left until I get the monthly totals graph fixed.

We’ve had requests for additional reporting data.  It’s high on my list of things to do.  If you have ideas for reports, changes to the existing reports such as how the data is presented, etc., please contact support@interjuncture.com so that we can take them into consideration as we expand our reporting.