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G1 Database Maintenance Complete
Friday, July 24th, 2009Our G1 gateway has completed database maintenance, and normal mail flow has resumed.
G1 Gateway Undergoing Unscheduled Database Maintenance
Friday, July 24th, 2009Our G1 gateway began experiencing issues sometime around 8:00 am CST today. We did not become aware of the issue until 10:30 this morning, and once we knew there was a problem we began taking the necessary steps to fix it. Apparently there was a database error in the gateway that began causing all mail to be put into an unscanned queue and not processed. The gateway is currently undergoing database maintenance, and should be back up and running within the hour.
We apologize for the inconvenience this has caused, and we thank you for choosing Purity Networks.
Database Maintenance Scheduled for Tonight
Thursday, April 30th, 2009We have been seeing issues the past couple of days with some of our customers’ mail being bounced by an error that states:
”Unable to deliver message to: domain.com Delivery failed for the following reason: (gateway IP) responded with failure: 451 Message failed”
What is happening is that the antispam engine on our gateway is being bogged down when there is a heavy load of incoming messages. We typically see this when there is a quirk in the backend database. This is why we will be performing database mnaintenance on all of our gateways tonight around 11:59 PM CST. During this time, our gateways will not be processing messages. Once the maintenance is complete, operations should be back to normal, and these errors should be resolved.
We apologize for any inconvenience. If you have any questions or concerns, please feel free to drop us a line at support@purity.net
The importance of commas
Thursday, April 16th, 2009Some of you have reported issues with the new Account Manager when using IE7. I’m happy to let you know that the problem has been fixed… and it was caused by a single errant comma in the javascript code. Funny how one little comma can cause so many problems, eh?
Possible Mail Delays
Monday, July 7th, 2008We’re experiencing some caching of mail on our gateways at this time due to what appears to be a bad spam or virus definition. MailFoundry techs are currently working to resolve the issue as quickly as possible. We will post again when we have an update, which should be shortly.
Outage Information
Saturday, May 24th, 2008Last night we experienced a complete infrastructure power outage due to a problem with a power distribution unit that delivers power to our cabinet at our datacenter. Unfortunately, it took some time to diagnose exactly what particular piece of equipment was causing the problem and then to resolve the issue.
The problem has been resolved at this time, however, we will need to schedule a short downtime in the next week or so to upgrade a piece of power hardware to reduce the chances of an outage like this happening again in the future.
By way of apology for the extended downtime, we will be issuing $10 service credits for all ServerProtect customers and $2 service credits for all DomainProtect customers. This credit will appear in your account in the next week or so.
