Earlier today, between approximately 3:00pm and 5:00pm central time, we experienced issues with the DNS servers providing resolution for the easyantispam.com and protectedmail.net domains.  This outage impacted access to web resources, such as the main easyantispam.com website, the Account Manager and the Live Quarantine.  Mail traffic was not impacted, as the ijnet.net domain which our gateways use is listed in a separate set of DNS servers.

This DNS outage was due to a third party DNS provider’s network issues.  We’re currently exploring different options for DNS for our website infrastructure.

At this time, all DNS issues appear to have been resolved.

This morning at approximately 7:00am central time, we experienced a power failure in our cabinet at our datacenter, causing loss of connectivity to our servers.  This issue was caused by a severe increase in power consumption by some of our equipment, causing our power distribution unit to shut down due to more power being drawn than it could handle.

Connectivity was restored at approximately 8:15am and all gateways are functioning properly at this time.

We’re investigating the cause of the increased power usage and have an order in for a PDU that will handle larger power loads in case of situations like this.  We will need to take a short planned maintenance when that new PDU arrives in order to install it.

As some of you may remember, we experienced a similar issue in May.  The unit we experienced the issue with in May was replaced by our datacenter technicians with a new PDU of the same make and model that was in stock as a replacement part.  We had determined at the time that the PDU itself likely had a problem, which was why we replaced it.