Quantcast
  blog   support   account manager
HomeAntispam Service Antispam Appliances About Us
Home -> Blog

Issues Receiving Mail

Tuesday, August 25th, 2009

We moved our DNS servers several weeks ago, but apparently one of the OpenDNS servers had the wrong information cached. This was rectified a couple of days ago, which is why we are seeing these problems today.  Now, there are several senders that still have bad DNS information cached.  If you are not receiving messages from some senders, be sure to notify them that they need to update their DNS cache.

Here is how the sender can find out if their cache is bad:

The sender’s system administrator needs to do a lookup on their mail server to see what IP address they’re getting for our gateway. Additionally, it would be helpful if they could get us the nameserver records they’re seeing for ijnet.net as well.

Examples:

On windows:

nslookup -type=a g1.ijnet.net
nslookup -type=ns ijnet.net

On linux:

dig g1.ijnet.net a
dig ijnet.net ns

Our correct IP’s are:

MF1 – 216.246.89.41

MF2 – 216.246.89.42

G1 – 216.246.89.40

G2 – 216.246.89.37

As always, if you have any questions, feel free to contact us at support@purity.net.

Thank you for choosing Purity Networks.

Database Maintenance Scheduled for Tonight

Thursday, April 30th, 2009

We have been seeing issues the past couple of days with some of our customers’ mail being bounced by an error that states:

Unable to deliver message to: domain.com Delivery failed for the following reason: (gateway IP)  responded with failure: 451 Message failed”

What is happening is that the antispam engine on our gateway is being bogged down when there is a heavy load of incoming messages.  We typically see this when there is a quirk in the backend database.  This is why we will be performing database mnaintenance on all of our gateways tonight around 11:59 PM CST.  During this time, our gateways will not be processing messages.  Once the maintenance is complete, operations should be back to normal, and these errors should be resolved.

We apologize for any inconvenience.  If you have any questions or concerns, please feel free to drop us a line at support@purity.net

The First in a Long Line of New Services

Wednesday, April 1st, 2009

Having been in the antispam business for a little over four years, we have become very familiar with the various and numerous methods by which spammers try to foil email security systems.  With this key industry knowledge, we believe that we have been given the opportunity to be of service such as few others can.

Over the next couple of weeks, you will see us roll out a new set of services that will allow our customers to promote their services to our enormous database of email addresses.  Due to our understanding of antispam techniques, we will be able to guarantee virtually 100% delivery, thusly increasing your sales.

We know this is an extremely abrupt shift in business practices, but in these rough economic times, we need to take it where we can get it.

Please watch this blog for additional announcements in the near future.

Database maintenance complete

Wednesday, March 19th, 2008

The database maintenance for MF1 and MF2 is complete, and normal mail flow has resumed.  We apologize for any inconvenience.

Database Maintenance on MF1 and MF2

Wednesday, March 19th, 2008

We need to run a database check on MF1 and MF2 today.  This may cause some messages to be delayed, but no mail will be lost.

We will post again when this is completed.

Delayed Mail Issues

Thursday, January 24th, 2008

We have noticed intermittent delays in the receipt of email for some of our customers.  We are working with MailFoundry to fix this issue, and we have also been made aware of a system update that MailFoundry is going to release soon to address this problem.

Keep an eye out for our new podcast, which will be posted later today.

Contact Us

Purity Networks, Inc.
920 N. Fernandez Ave.
Arlington Heights, IL 60004

Toll-free: 1-888-NOSPAM-9 (1-888-667-7269)
Direct: +1 815 893-7285
Fax: +1 815 425-2446

Send us a message

How We Can Help

Antispam Service
· Features & Benefits
· Quick & Easy Setup
· Packages & Pricing

Antispam Appliances
· Features & Models
· Information Request

Connect With Us

Facebook
Twitter
LinkedIn
Blog Feed