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Database Maintenance Scheduled for Tonight

Thursday, April 30th, 2009

We have been seeing issues the past couple of days with some of our customers’ mail being bounced by an error that states:

Unable to deliver message to: domain.com Delivery failed for the following reason: (gateway IP)  responded with failure: 451 Message failed”

What is happening is that the antispam engine on our gateway is being bogged down when there is a heavy load of incoming messages.  We typically see this when there is a quirk in the backend database.  This is why we will be performing database mnaintenance on all of our gateways tonight around 11:59 PM CST.  During this time, our gateways will not be processing messages.  Once the maintenance is complete, operations should be back to normal, and these errors should be resolved.

We apologize for any inconvenience.  If you have any questions or concerns, please feel free to drop us a line at support@purity.net

Follow-up to DNS issues

Thursday, July 31st, 2008

After some further research, we’re still pretty confident that any DNS issues that are being experienced are not on our end.  From everything we can see, our DNS servers are all responding properly and are returning the proper IP addresses for our gateways.

A recent DNS cache poisoning vulnerability was announced in the last few weeks, and there are reports of it being exploited in the wildUS-CERT VU#800113 contains details of the vulnerability.  We do not know whether this may be impacting certain ISPs DNS servers, but it is a supposition based on the evidence we have available to us at this time.

To show that our DNS is working properly, we’ve used DNS Stuff to compile a report for each of our gateways showing that all the root DNS servers list our DNS servers as authoritative and that each of our DNS servers is returning the proper response for our gateway addresses.  Click the link for each gateway to see the report.  You can use this report when talking with an ISP about them resolving the issue.

MF1

MF2

G1

G2

Issues with our G1 gateway

Wednesday, July 23rd, 2008

An index file of  the accepted user list in our G1 gateway’s database became corrupted.  This is causing all incoming mail to be temporarily put into an “Unscanned” queue.  At the very worst, some messages may be bounced to the sender.  We are currently working with MailFoundry to get this issue resolved, and it should be fixed soon.

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Purity Networks, Inc.
920 N. Fernandez Ave.
Arlington Heights, IL 60004

Toll-free: 1-888-NOSPAM-9 (1-888-667-7269)
Direct: +1 815 893-7285
Fax: +1 815 425-2446

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