Starting at approximately 8:30pm central time on Thursday, January 21, 2010, mail delivery on MF2 was impacted by an extremely large block of large virus-laden email, causing our antivirus processing to slow delivery of mail. This issue has been rectified and delayed mail is now being delivered at normal speeds. We expect that all delayed mail will be delivered within the next 30 minutes or so.
We have been seeing issues the past couple of days with some of our customers’ mail being bounced by an error that states:
”Unable to deliver message to: domain.com Delivery failed for the following reason: (gateway IP) responded with failure: 451 Message failed”
What is happening is that the antispam engine on our gateway is being bogged down when there is a heavy load of incoming messages. We typically see this when there is a quirk in the backend database. This is why we will be performing database mnaintenance on all of our gateways tonight around 11:59 PM CST. During this time, our gateways will not be processing messages. Once the maintenance is complete, operations should be back to normal, and these errors should be resolved.
We apologize for any inconvenience. If you have any questions or concerns, please feel free to drop us a line at support@purity.net
MailFoundry has pushed a new set of spam updates that corrects the problem that was causing the caching of mail and mail is once again flowing smoothly through the gateways.
We’re experiencing some caching of mail on our gateways at this time due to what appears to be a bad spam or virus definition. MailFoundry techs are currently working to resolve the issue as quickly as possible. We will post again when we have an update, which should be shortly.
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Contact Us Purity Networks, Inc.920 N. Fernandez Ave. Arlington Heights, IL 60004 Toll-free: 1-888-NOSPAM-9 (1-888-667-7269) Direct: +1 815 893-7285 Fax: +1 815 425-2446 Send us a message |
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