Our support portal provider will be performing maintenance on their infrastructure from 6:00pm to 8:00pm Central Time tomorrow, 01/21/2012. During this time, emails sent to support@purity.net will be queued until the maintenance is complete. The support portal web site will be unavailable during this maintenance window.

For urgent support issues, please contact us via telephone at +1 815 261-4600. Non-urgent support issues can still be sent to support@purity.net but will be processed after the maintenance is complete.

With Hurricane Irene bearing down upon the east coast of the United States, I thought I’d take a moment to explain how our Store and Forward services work. If your mail server is located in a facility that is in the path of the hurricane, you might be concerned about your mail server losing power or network connectivity and what will happen to your mail should that occur.

userprotect

If you use our userprotect service, we will continue to accept mail for your users if your mail server goes down. We will hold any messages we receive for 5 days or until your mail server comes back online.

cloudprotect (and DomainProtect / ServerProtect)

If you use our cloudprotect service (or our old DomainProtect and ServerProtect accounts), our Store and Forward services work a little differently because the user list for your domain is maintained dynamically. When we receive a message for a user on your domain, we contact your mail server to validate that the user is an accepted user.  If your server is available and responds that it accepts mail for that user, we put that email address in a “positive” cache for 24 hours. If your server responds that it does not accept mail for that address, we put it in a “negative” cache for 30 minutes.

When your mail server goes down and we receive an email for a user on your domain, we first check the cache to see if we have an active record for that user.  If we do and it’s a “positive” record, we will queue the mail on our gateway for 5 days or until your server comes back online.  If we do and it’s a “negative” record, we reject the message.  If we don’t have an active cache record for the address, we will respond to the sending server with a temporary failure message and the message will be queued on the sending server.  It will be queued there according to the sending server’s policies … typically it will retry to send it periodically for up to 5 days.  When it
retries, if we still can’t contact your server we’ll issue a temporary failure again.  If we CAN contact your server again, we’ll follow our standard mail acceptance procedures as outlined in the previous paragraph.

Store and Forward services are included on all Purity Networks Email Protection Services accounts at no charge.

Please contact support@purity.net if you have any questions.

We’re happy to announce that we’ve added a new message level to our cloudprotect service that is FREE!  That’s right, we’ve added a new low-traffic level (5000 messages per month) that has no recurring monthly fee.  For this level we had to do things a bit differently than our other message level packages … instead of charging the same price for overage messages (free) we’ve had to set a higher price.  So, the first 5000 messages are free and every 1000 messages after that are $0.50.

This package is a great way for someone to get started using our services on a low-traffic domain. And remember, customers can always upgrade the base message level to a higher package.

Purity Networks is happy to be exhibiting at HostingCon 2011 in San Diego, CA (Booth #633 – stop by and see us!) and we’d like to extend a special offer during HostingCon!

New customers that sign up for a cloudprotect service by 11:59pm central US time on 8/15/2011 can contact our sales department to request a 1 month service credit. Simply email sales@purity.net and let us know the email address of your administrator account and we’ll credit your account for a month’s worth of service!

We’re proud of our new cloudprotect service and we’re happy to extend this special offer to new customers during HostingCon!

We’re happy to announce the availability of our cloudprotect Email Protection service account!

The cloudprotect service provides customers with all the power and flexibility of our userprotect service but with a usage-based pricing model instead of per-user pricing. The cloudprotect service replaces the domainprotect and serverprotect account types. Instead of having to choose between a single domain or a single server account, customers will be able to simply choose the number of messages included in their account and will be able to add as many mail servers and domains as needed.

The cloudprotect service will include a base number of messages that the customer chooses. Any messages received in a month that go over the chosen base amount will require the customer to pay overage fees.

The base pricing levels are as follows:

30,000 messages – $9.95 per month.
100,000 messages – $24.95 per month.
300,000 messages – $39.95 per month.
750,000 messages – $49.95 per month.
1,500,000 messages – $89.95 per month.
3,000,000 messages – $149.95 per month.

Each level has a specific “per thousand” price. That price is used to determine the base price for that level as well as for any overages. We don’t penalize customers for going over the base included messages by charging outrageous overage prices.

Here are the “per thousand” prices for each level:

30,000 messages – $0.33 per thousand messages.
100,000 messages – $0.25 per thousand messages.
300,000 messages – $0.13 per thousand messages.
750,000 messages – $0.07 per thousand messages.
1,500,000 messages – $0.06 per thousand messages.
3,000,000 messages – $0.05 per thousand messages.

The more messages per month that are committed to in the base package price, the lower the “per thousand” price is.

Existing customers will have the ability to continue to activate new domainprotect and serverprotect accounts. New customers will no longer be able to activate those types of accounts. Existing customers that would like to migrate existing domainprotect and/or serverprotect accounts to a cloudprotect account should contact support@purity.net for assistance.