Some of you may have noticed that our support site SSL certificate has expired. We are aware of this but do not plan to renew it because we are in the process of moving our support site over to the Account Manager domain (manage.purity.net) in preparation for integration with the Account Manager.

Please bear with us for the next day or two while we complete the move. Support tickets will still work and be handled as always.

In observance of Easter Sunday, Purity Networks phone support will not be available on Sunday, April 4, 2010.

Support ticket handling and service monitoring will continue as normal.

We have disabled the SORBS black list, as we’ve been getting a lot of reports of it being overly aggressive lately.  Those of you who have been having issues with SORBS blocking mail to your users should see that behavior stop immediately.

Many of you have noticed over the past week or so that we have been seeing a higher than normal amount of spam slip through the filters and make it to users’ inboxes.  We have been in contact with MailFoundry and they have told us that there was an issue with their system that takes messages from the reported spam feed and injects them into the rule creation engine, thus updating the spam definitions.  This has caused reported spam to not get put into the engine definitions in a timely manner, leading to an increase in non-filtered spam over the last week or so.

Reportedly this is looking better today, but the MailFoundry developers are monitoring the situation to see if any additional adjustment is necessary.  For those who have reported this increase in spam to our support department, please monitor the situation over the next few days and let us know if the amount of spam slipping through begins to reduce.

UPDATE: The issues with elevated levels of spam slipping through the filters appears to have been resolved.  Those of you who have reported this issue, please let us know by updating your support ticket or posting a comment on this post if the issue seems to be resolved for you.

We are currently performing emergency database maintenance on the G1 gateway to repair a corrupted user database.  We estimate a total time for repair of 30-60 minutes.  During a portion of this time SMTP services on G1 will be disabled.  Sending servers will queue the mail until services are restored and will deliver at that time.

MF2 is currently undergoing emergency user database maintenance to help improve performance on the gateway.  During this time mail services are stopped and mail will queue on sending servers, to be delivered normally within 4 hours based upon retry settings at the sender.

Emergency maintenance is expected to take approximately 30 minutes.

UPDATE: Maintenance complete @ 0243