Mailfoundry engineers have temporarily taken the G1 gateway offline as they investigate an issue causing some mail to get stuck in queue.  We expect services to be restored shortly but currently do not have an ETA.  At this time mail will queue on the sending server and will be delivered after G1 comes back online and the sender retries.

Update: G1 is back up and performing normally.

The staff here at Purity Networks would like to wish all Americans a Happy Independence Day!  We hope you have had safe and happy 4th of July celebrations!

We’re also happy to announce that we will be starting beta testing of our new antispam engine in about a week!  We’re looking for beta testers, so if you’re interested, please contact support@purity.net and let us know!  We’ve been testing it on our own domains for a few weeks now and it’s looking great!

We recently enabled a process that notifies our customers when they have domains that are not properly rejecting unknown users (catch-all alias enabled or domain simply misconfigured).  Please note that although the notice says that you have 24 hours to fix the issue, we will not begin disabling domains for this issue until June 2, 2010.  This will allow people time to get the issue corrected.

Please work with our support team if you have any questions or issues as to why you are receiving these notifications.

As a Silver Sponsor, we’d like to invite you to join us at HostingCon 2010, the premier conference and trade show for the hosted services industry. The best and brightest from the industry will be in attendance to learn about the latest news, ideas and technology affecting their businesses. Whether you are showcasing your new services, or you are simply checking the pulse of the industry, this is your opportunity to meet and network with your business partners, in a fun and educational atmosphere.

HostingCon is celebrating its Sixth Anniversary, and with a projected attendance of over 1,500 Internet professionals from over 30 countries, the 2010 show promises to be the best yet. We’re looking forward to meeting you in Austin, Texas!

To receive a discount on your registration for HostingCon 2010, use the discount code Purity2010. We hope to see you there!

We’re announcing today the general availability of our new Free User program which gives new UserProtect customers a free UserProtect license for the life of their account.  There is no purchase necessary, no credit card required, no strings attached.

The UserProtect service provides users with the full range of Purity Networks’ email protection services, including protection from spam, viruses, phishing and other malware, priced on a per user, unlimited volume basis.  Each user account is only $10.95 per year with volume discounts available.  Monthly billing options are available to accounts with 10 users or more.

For more information on the Free User offer, see http://www.purity.net/service/freeuser.php.

To read the press release of this announcement, see http://www.purity.net/files/20100429-pressrelease.pdf.

As we posted a few days ago, we planned to move our support system over to the manage.purity.net domain to consolidate domains and to plan for the eventual integration into the Account Manager.

Well, things went a little smoother than we thought and we’re happy to announce that support ticketing is now integrated into the Account Manager under the Tools & Options menu.  You can still send email in to support@purity.net, sales@purity.net and billing@purity.net to reach those departments, but you can also open tickets from directly within the Account Manager.  Additionally, you can now manage your tickets from the same interface.

We will likely add some additional features as time goes on, but the basic ticketing functionality should be in place now.  Please let us know if you run into any issues and thank you for your patience!