As we posted a few days ago, we planned to move our support system over to the manage.purity.net domain to consolidate domains and to plan for the eventual integration into the Account Manager.

Well, things went a little smoother than we thought and we’re happy to announce that support ticketing is now integrated into the Account Manager under the Tools & Options menu.  You can still send email in to support@purity.net, sales@purity.net and billing@purity.net to reach those departments, but you can also open tickets from directly within the Account Manager.  Additionally, you can now manage your tickets from the same interface.

We will likely add some additional features as time goes on, but the basic ticketing functionality should be in place now.  Please let us know if you run into any issues and thank you for your patience!

This entry was posted on Friday, April 16th, 2010 at 12:34 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.