to “SORBS black list disabled”

1. Adam Says:
   April 16th, 2010 at 1:00 am

   All our good emails are being blocked (this are emails & replies from our clients!). I would hate to think of how much business this has cost us. I have just sent an email to support about it this as we have had nothing but problems for months now. Hopefully you will reply to the email I just sent you as the last email I sent you back in march telling you that all spam was getting through was ignored. Please fix your system as since we signed up we have had nothing but problems with it (A major outage last year that we were meant to get credit for but never did, no spam being blocked last month, & now no good emails getting through).

2. George Roberts Says:
   April 16th, 2010 at 1:41 am

   Adam,

   First off … if you have been having problems with good mail being blocked you should have brought this to our attention sooner. As I replied to the ticket a few minutes ago, it’s likely a bad rule created when someone marked a valid message as spam by mistake. It happens from time to time, but it’s simple to fix as long as we know what the bad rule ID is, which you can find in the quarantine on each message.

   Secondly … there has NEVER been a time when there was no spam being blocked. Yes, we had some issues last month with the spam levels, but even when that was happening, we were still blocking nearly 90% of all mail that we received. While the amount of spam slipping through was noticeable, it was by no means “all” the spam slipping through. Our customer’s mail servers would have buckled under the weight of that much mail, since we handle nearly 120 million messages a month, 90-92% of which are spam.

   As to a service credit that you missed, please let me know what that was and I’ll be happy to check into that. Of course we want to make sure that our customers get credited when it’s appropriate and I apologize if we somehow overlooked one for you!

3. Adam Says:
   April 16th, 2010 at 2:11 am

   Thanks for getting back to be George. I have just replied to your ticket. Thank you.

   Firstly.. I will report the rule ID of all legit emails being blocked.

   Secondly.. I doubt your customers mail servers would of been buckled because of the spam emails they were getting. Their servers would of been handling the spam without being buckled before they signed up to your service, may of slowed down their servers a bit but if they were be buckled because of a bit of spam then they obviously had either too many email accounts on that server or a poor mail server setup.

   The credit was from when you were easy antispam. When we queried you about it last time you said that you had to apply everyone’s credit manually but our account was never credited as promised.

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   November 1st, 2011 at 6:43 pm

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