Many of you have noticed over the past week or so that we have been seeing a higher than normal amount of spam slip through the filters and make it to users’ inboxes.  We have been in contact with MailFoundry and they have told us that there was an issue with their system that takes messages from the reported spam feed and injects them into the rule creation engine, thus updating the spam definitions.  This has caused reported spam to not get put into the engine definitions in a timely manner, leading to an increase in non-filtered spam over the last week or so.

Reportedly this is looking better today, but the MailFoundry developers are monitoring the situation to see if any additional adjustment is necessary.  For those who have reported this increase in spam to our support department, please monitor the situation over the next few days and let us know if the amount of spam slipping through begins to reduce.

UPDATE: The issues with elevated levels of spam slipping through the filters appears to have been resolved.  Those of you who have reported this issue, please let us know by updating your support ticket or posting a comment on this post if the issue seems to be resolved for you.

This entry was posted on Thursday, March 4th, 2010 at 1:29 pm and is filed under Service Status. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.