Some customer have reported problems with emails to our trouble ticketing system bouncing since last night.  First, I apologize for any inconvenience this may have caused.

This issue has been fixed and emails to our ticketing system are working again.  Please re-send any emails that bounced so that we can assist you.

This issue was caused by an upgrade to our trouble ticketing system and a configuration error after the upgrade.

Some of you have reported issues with the new Account Manager when using IE7.  I’m happy to let you know that the problem has been fixed…  and it was caused by a single errant comma in the javascript code.  Funny how one little comma can cause so many problems, eh?

Some new things to report:

• Fixed a problem for international users where if the state field was left blank or not valid on the “Add Payment” screen it would error out.  Those of you experiencing problems adding credit cards, please try again.
• Added the “Account Info” page to allow you to change your contact name, address, email, etc.
• Changed easyantispam.com to point to purity.net
• Made a few design changes on purity.net

Please let us know how things are going with the changeover to the new system.  We’re definately open to ideas and suggestions, so feel free to post your thoughts here.  Thanks!

First of all, thank you for your patience during our billing system upgrade.

As some of you know, over the next couple of weeks we’re going to be re-branding Easy Antispam.  We’ll be taking on the name Purity Networks, as we plan to expand into additional areas of internet security and felt that Easy Antispam was too restrictive of a name.  You’ll see some more announcements about this over the next couple of weeks, but I wanted to touch on it briefly since I’ll be directing you to a new URL for our Account Manager in this email.

Our new Account Manager is located at https://manage.purity.net/.  This is still a work in progress and we’d appreciate it if you’d let us know if you run into any issues with it.  The old account manager will stay online for a while at http://manage.easyantispam.com/ in case you need to fall back to it to accomplish something that’s broken in the new one.

Please go to the new Account Manager and add your credit card details so that we can begin billing with the new billing system.  It is important that you do this as soon as possible, as we will begin generating invoices with the new system within the next day or so.

Some of you have used PayPal in the past to pay for your services.  We will continue to offer PayPal as a payment option, though it will not be included in the new Account Manager right away, as we are working to get the credit card processing done first since the majority of our customers use credit cards.  If you wish to pay invoices via PayPal, please do so manually until we get the support for it built into the Account Manager.  When invoices are generated we will be sending an email notification of it.  Please send a PayPal payment to sales@interjuncture.com for the amount due and we will manually credit it to the invoice in the Account Manager.

Please let me know if you have any questions and thank you for choosing Easy Antispam!

Having been in the antispam business for a little over four years, we have become very familiar with the various and numerous methods by which spammers try to foil email security systems.  With this key industry knowledge, we believe that we have been given the opportunity to be of service such as few others can.

Over the next couple of weeks, you will see us roll out a new set of services that will allow our customers to promote their services to our enormous database of email addresses.  Due to our understanding of antispam techniques, we will be able to guarantee virtually 100% delivery, thusly increasing your sales.

We know this is an extremely abrupt shift in business practices, but in these rough economic times, we need to take it where we can get it.

Please watch this blog for additional announcements in the near future.