I believe I’ve mentioned before that we’re going to be transitioning to a new billing system soon.  Well, the time is nearly upon us.  I’m going to outline here how the transition is going to work and what the transition means for you.

1. Between now and February 15th, we will be finalizing work on our new order process for new services as well as the ability for existing customers to order new services directly from the Account Manager.
2. On February 15th, between the hours of 9:00pm and Midnight central US time, the Account Manager, billing and ordering systems will all be down for maintenance.  During this time, recurring billing functions and ordering functions will be turned off in our current billing system and the new order process will be enabled.
3. Between February 15th and March 14th, all recurring billing processes will be turned off.  No new invoices will be generated that are due between those dates.
4. All accounts will have their billing dates reset for the 15th of the month, starting March 15th.  New invoices for all accounts will be generated in the new billing system that will be due March 15th.
5. New payment information will be required from all customers. We will send out a notice to all customers via email when the functionality is available in the new billing system for them to enter their payment details.  Please note that credit card payments will be automatically billed each month.  PayPal users will receive an invoice and will need to manually pay their invoice via PayPal each month.  This is due to technical limitations of PayPal’s billing system.  We recommend using Visa, Mastercard or American Express as your form of payment.
6. Once the new billing system is in place and billing date reset to March 15th, billing will proceed as normal from that point, recurring each month on your billing date.  New accounts signed up during the February 15th to March 15th window will have a billing anniversary of whatever their signup date is, like normal.  The billing date change only impacts existing accounts in place before the February 15th switchover.

Please contact support if you have any questions regarding this change, and thank you for your patience as we work to upgrade our systems to provide better service for you!

This entry was posted on Friday, February 6th, 2009 at 3:31 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.