We have decided to reject RBL messages before the SMTP greeting, in an effort to reduce system load.  We are noticing a higher than usual amount of dictionary attacks which seem to be causing our concurrent connection limits to be exceeded.  What this means for you is that there will no longer be RBL messages included in the traffic reports for your domains, and you will see a significant drop in message counts.

If you have any questions, feel free to drop a line to support@easyantispam.com

We’re temporarily re-enabling the domains that have catch-alls or are not properly rejecting unknown users during the SMTP transaction to give our customers some time to get the issue fixed.  Please remember that you can log into the Account Manager and go to the Tools tab to see the catch-all report so you know which domains you need to fix.

We will be re-running the disable process this weekend, so get these fixed before the end of the week. We will be running the disable process at 11:59pm central US time on Saturday, February 28th.

For more information on catch-alls and why we don’t allow them, see this knowledgebase article and this knowledgebase article. For Exchange users, please see this knowledgebase article on how to properly configure Exchange to reject invalid users at the SMTP transaction level.

Our policy has always been to not allow catch-alls to be used on domains that use our service.  We’ve posted here on the blog in the past how to use the Catch-all Report to see which domains on your service have catch-alls enabled.  Unfortunately, at this time we’ve had to disable domains that have catch-alls enabled on them, as they cause a lot of stress on our infrastructure.

You have the ability to log into the Account Manager and re-enable the domains.  We ask that you please remove the catch-alls from any disabled domains before re-enabling them.  We run a catch-all report each week to see which domains in our system have catch-alls enabled, and will be re-disabling any that show up on this report on a regular basis.

Please contact support if you have any questions.

I believe I’ve mentioned before that we’re going to be transitioning to a new billing system soon.  Well, the time is nearly upon us.  I’m going to outline here how the transition is going to work and what the transition means for you.

1. Between now and February 15th, we will be finalizing work on our new order process for new services as well as the ability for existing customers to order new services directly from the Account Manager.
2. On February 15th, between the hours of 9:00pm and Midnight central US time, the Account Manager, billing and ordering systems will all be down for maintenance.  During this time, recurring billing functions and ordering functions will be turned off in our current billing system and the new order process will be enabled.
3. Between February 15th and March 14th, all recurring billing processes will be turned off.  No new invoices will be generated that are due between those dates.
4. All accounts will have their billing dates reset for the 15th of the month, starting March 15th.  New invoices for all accounts will be generated in the new billing system that will be due March 15th.
5. New payment information will be required from all customers. We will send out a notice to all customers via email when the functionality is available in the new billing system for them to enter their payment details.  Please note that credit card payments will be automatically billed each month.  PayPal users will receive an invoice and will need to manually pay their invoice via PayPal each month.  This is due to technical limitations of PayPal’s billing system.  We recommend using Visa, Mastercard or American Express as your form of payment.
6. Once the new billing system is in place and billing date reset to March 15th, billing will proceed as normal from that point, recurring each month on your billing date.  New accounts signed up during the February 15th to March 15th window will have a billing anniversary of whatever their signup date is, like normal.  The billing date change only impacts existing accounts in place before the February 15th switchover.

Please contact support if you have any questions regarding this change, and thank you for your patience as we work to upgrade our systems to provide better service for you!