We’ve been receiving reports of people with email addresses @aol.com and @aim.com having trouble sending mail to domains protected by our service.  We’ve been researching and troubleshooting and have come to the conclusion that this must be an internal AOL issue.  In short, AOL’s mail servers are saying that they can’t resolve the DNS entries to get an IP address for our gateways.  We’ve tested our DNS from multiple locations on multiple networks and can find no problems.

We just got off the phone with AOL, who was completely unhelpful, unfortunately.  The specifically said the only thing that can be done is for the people with AOL email addresses to contact AOL support to have them look into it.  Apparently AOL’s Postmaster group only handles mail that AOL receives, not their outbound mail, and there is no way for a service provider like us to get into contact with the group that handles AOL’s OUTBOUND mail.  It’s up to the individual AOL users to address their issues with support.

Not really the answer we wanted to hear.  Unfortunately, it appears that the users who have AOL addresses need to contact AOL support to ask them to look into it.

Beginning today and continuing through Wednesday, Easy Antispam telephone support will be available on a very limited basis.  All critical issues should be communicated through email to support@easyantispam.com.

If you are attending HostingCon 2008, be sure to stop by booth 712 and visit Ken and The Protection Girls.  We will be giving away the first official Easy Antispam T-shirts!  Also be sure to get your drink tickets for the party at the W!!

As Ken posted earlier, we’re throwing a party at HostingCon 2008!

We’d love it if our customers could join us at the party.  If you’re attending HostingCon and would like to join us at the W Hotel for our party, please RSVP to the event we posted on Upcoming so that we can reserve your drink tickets for you.

We’ll hold them at our booth #712 for you to pick up on Tuesday.

The database issue with our G1 Gateway has been resolved, and normal mail flow has resumed.

An index file of  the accepted user list in our G1 gateway’s database became corrupted.  This is causing all incoming mail to be temporarily put into an “Unscanned” queue.  At the very worst, some messages may be bounced to the sender.  We are currently working with MailFoundry to get this issue resolved, and it should be fixed soon.

Join Easy Antispam at The W on Tuesday, July 29th, beginning at 8:00PM for a couple of drinks on us!  If you would like your FREE drink tickets, send me an email at kforstrom@easyantispam.com, and visit booth 712 at HostingCon.

Please note – Tickets available while supplies last – Limit of 2 drink tickets per attendee – Even if we run out of tickets, you can still come by and hang out all night.  We look forward to seeing you there!