Customer Whitelisting Now Available
by George RobertsCustomer accessible whitelisting is now available via the Account Manager. We know many of you have been requesting this feature for a while, so we’re very happy we finally got this out the door!
To manage whitelists for your domains:
For ServerProtect customers, click the link on the Manage Packages tab for the server the domain is located on to bring up the server management window. Find the domain in the list and click the domain name to bring up the domain management page.
For DomainProtect customers, click the link on the Manage Packages tab for the domain to bring up the domain management page.
Once on the domain mangement page, you’ll see the Whitelist section in the right column. If you have active whitelists, they will be listed at the top of the column with a delete link next to each one. At the bottom of the list there is a section that you can use to create new whitelists.
To create a new whitelist, select the radio button next to either Domain or Email Address, depending upon which criteria you wish to whitelist by. Note that this is the domain or email address to whitelist, not your domain or email address. Click the Add button below the form to add the whitelist. It will now appear in the list of active whitelists.
Please note that if you have requested manual whitelists via support tickets in the past that they will NOT show up in this list, as we have not yet figured out a way to easily import existing whitelists into our Account Manager database. 
Please let us know if you have any comments, questions or concerns about this new feature.
August 27th, 2008 at 1:32 am
This is great news… a good complimentary feature for this would be able to see temporarily what is being treated as spam etc.
August 27th, 2008 at 1:45 am
I’m not sure I understand. Can you explain?
January 6th, 2009 at 12:54 pm
George, this is a very nice feature, however, it can be a big job placing in white lists for all domains on the server especially if my list is say 20 domains long and say 200 sites on a server. That is 4000 Entrys!
I would like to encourage you to create a feature to either allow us to add all the domains to the domains we want via a csv file or excel file, and/or add domains to a “server” wide status.
That would really cut down on the man hours. Thanks
January 6th, 2009 at 2:55 pm
Roy,
There shouldn’t be any need to do a server-wide whitelisting. In the event that you are seeing messages from a particular sender consantly getting blocked, you need to use the “deliver & report” option from the quarantine.
If this is not resolving the problem, take a look at the message in the quarantine, and you will see a Rule ID number. Copy this number and send it with the sending and receiving addresses in a ticket to support@easyantispam.com, and we will address the issue with MailFoundry.