Comments on: MF2 Issues http://www.purity.net/blog/2008/02/26/mf2-issues/ Corporate blog for Purity Networks Sat, 21 Jan 2012 11:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: George Roberts http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-806 George Roberts Thu, 28 Feb 2008 09:57:36 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-806 My apologies on the delay in response. As posted above mail began flowing again shortly before 11am central time on the 26th. It took a bit for the gateway to catch up but the queued mail was all delivered within approximately 1 hour from when mail flow resumed. Quarantined spam was a little behind making it into the quarantine system due to the large amount of spam that hit the quarantine virtually all at once, but again, was flowing normally into quarantine within an hour or two. MailFoundry is still investigating the cause of the issue but it appears that it was related to the MySQL database which tracks statistics and other information used to process mail such as the cached list of valid and invalid email addresses. Whether this was a corrupted table or a hung process, I'm not sure yet. MailFoundry engineering is researching and will take appropriate steps to patch software or change settings to alleviate the problem in the future. My apologies on the delay in response. As posted above mail began flowing again shortly before 11am central time on the 26th. It took a bit for the gateway to catch up but the queued mail was all delivered within approximately 1 hour from when mail flow resumed. Quarantined spam was a little behind making it into the quarantine system due to the large amount of spam that hit the quarantine virtually all at once, but again, was flowing normally into quarantine within an hour or two.

MailFoundry is still investigating the cause of the issue but it appears that it was related to the MySQL database which tracks statistics and other information used to process mail such as the cached list of valid and invalid email addresses. Whether this was a corrupted table or a hung process, I’m not sure yet. MailFoundry engineering is researching and will take appropriate steps to patch software or change settings to alleviate the problem in the future.

]]> By: Mikee http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-805 Mikee Thu, 28 Feb 2008 07:52:51 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-805 Any official word yet? Any official word yet?

]]> By: Ken Forstrom http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-804 Ken Forstrom Tue, 26 Feb 2008 17:50:47 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-804 Messages are being queued in the gateway, and there should be no loss of mail. I've gotten no ETA from MF support, nor have I been given confirmation that the issue is resolved. But again, it seems that mail is flowing normally. Messages are being queued in the gateway, and there should be no loss of mail. I’ve gotten no ETA from MF support, nor have I been given confirmation that the issue is resolved. But again, it seems that mail is flowing normally.

]]> By: Ken Forstrom http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-803 Ken Forstrom Tue, 26 Feb 2008 17:46:10 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-803 It seems that mail flow has resumed, but I have not received confirmation from MailFoundry as of yet. Again, as soon as we hear anything, it will be posted here. It seems that mail flow has resumed, but I have not received confirmation from MailFoundry as of yet. Again, as soon as we hear anything, it will be posted here.

]]> By: Martin http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-802 Martin Tue, 26 Feb 2008 17:43:06 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-802 When do you expect to have this working again? It's been down quite a long time now! Thank you, Martin When do you expect to have this working again? It’s been down quite a long time now!

Thank you,
Martin

]]> By: J.Wilson http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-801 J.Wilson Tue, 26 Feb 2008 16:55:39 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-801 Looks like mail is flowing! Thanks! :) Looks like mail is flowing! Thanks! :)

]]> By: Bryan http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-800 Bryan Tue, 26 Feb 2008 16:51:18 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-800 What does this mean for your customers? It is down? Mail is being rejected then, and will requeue once it is back up? We should do something else? Any estimated time? What does this mean for your customers? It is down?

Mail is being rejected then, and will requeue once it is back up? We should do something else? Any estimated time?

]]> By: Ken Forstrom http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-799 Ken Forstrom Tue, 26 Feb 2008 16:23:44 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-799 As soon as we hear anything, it will be posted here. As soon as we hear anything, it will be posted here.

]]> By: J.Wilson http://www.purity.net/blog/2008/02/26/mf2-issues/comment-page-1/#comment-798 J.Wilson Tue, 26 Feb 2008 16:21:24 +0000 http://www.easyantispam.com/blog/2008/02/26/mf2-issues/#comment-798 Possible to get any update/information so I/We can pass it onto our customers? Possible to get any update/information so I/We can pass it onto our customers?

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